Strict Refund Policy
For subscription based plans, a full refund will be issued if our agents were not able to resolve even a single issue within the first 15 days of the subscription. If, one or more issues have been resolved, the fees for the Subscription Service will not be refundable. KSTAC LLC, at its sole discretion and a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer.
For incident based plans, you will be eligible for refund when any of the following criterions are met:
You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
The issue is out of scope for the particular plan
15 days have not passed after the issue was last worked upon by our agent.
Company Name: KSTAC LLC
Address: 2416 Terra Cotta Circle Ste 100 Herndon, VA 20171, USA
Customer Service #:
Tel: +1 626 988 4263 (US)
Time of operations:
Monday – Friday, 6AM-5PM Eastern Standard Time (New York)